At Vellum Mortgage we value your privacy, we strongly believe in protecting the confidentiality and security of the information we collect about you.

This policy discloses which information we collect and how we use it, as well as the choices you can make about the way your information is collected and used. It details how any personal and/or personally identifiable information that we may request will be used. Below is a more detailed explanation of our security policy which describes how we protect your personal information both electronically and physically from unauthorized access and use.

Our Privacy Pledge

  • We do not sell or rent client information;
  • We only share client information with certain employees and with companies providing services on our behalf in order to service your needs;
  • Our policy is to require all employees and companies providing services on our behalf to keep customer information confidential, in accordance with Federal Law to guard your non-public information;
  • Our privacy policy applies to potential clients as well as current and former clients.
  • We will use procedural feguards that comply with Federal standards to guard your non-public personal information.

What Personal Information is Being Collected?

Your Online Experience

To maximize the value of our services, we may request information from you when you visit our websites. This information collected is used for statistical purposes and to enable us to improve your user experience on our web site. The following data may be collected when you visit our web site: your server address, the date and time of your visit to the web site, the pages you accessed, documents downloaded, the referring website (if you didn’t directly visit our site), and the type of browser you are using. Additionally, our web site may ask for specific personal information in order to respond to requests for information or to register users for particular services. This can include but may not be limited to:

  • First and last name
  • Email address
  • Telephone/Mobile number
  • Contact preference: phone, email, mail, in person, etc.
  • Other pieces of information that may be personally identified to you

Online Loan Application

In addition to the data that is collected when you visit our website, when you use our online application (Elevate Loan Dashboard) for a loan or preapproval, personal information will be requested that will allow us to begin the loan process. We may supply the information you provide, on a strictly confidential basis, to service providers, such as title companies, appraisers, credit reporting services, etc., who assist us in qualifying, processing, closing and servicing your loan.

This can include but may not be limited to:

  • Social security number
  • Credit card or other debt
  • Credit scores
  • Payment history
  • Account balances
  • Transaction History
  • Contact preference: phone, email, mail, in person, etc.
  • Employment information
  • Account information
  • Other pieces of information that may be personally identified to you

We use your contact information to provide you with alerts and updates regarding your loan status, which is part of the Vellum Mortgage service. Vellum Mortgage does not share your information with outside companies for their promotional use. We may, however, use it to send you communications and special offers on other products or services offered by Vellum Mortgage. If you do not want to receive this information you may opt-out within any future communications by filling out this form, emailing us at or by calling (571) 830-2800.

Credit Report

By submitting a loan application or a request to be pre-qualified to us, you authorize us to share your credit report with our affiliates only to process your loan application.


We provide you the opportunity to subscribe to Email newsletters and other Email communications. You may unsubscribe by following the instructions provided in each Email newsletter.

Interactive Help (Chat / PC to Phone)

You may initiate an online interactive discussion or PC to Phone communication with a Vellum Mortgage loan officer or loan manager to facilitate the completion of your loan application. We do not ask for any personally identifiable information to use this service; if you volunteer personally identifiable information, it will only be used to respond to your request. We maintain transcripts of chat sessions.

How does Vellum Mortgage collect my personal information?

Where our web site specifically asks for your personal information (for example: contact forms, to respond to requests for information, when you apply for a loan, provide account information, provide employment information, give us wage statements, etc.), your personal information will only be collected by staff of Vellum Mortgage or by third parties engaged by Vellum Mortgage who have responsibility for responding to such requests or administrating such registrations. We also collect your personal information from others, such as credit bureaus, affiliates, or other companies

Does Vellum Mortgage share my personal information ?

Your personal information will not be forwarded to any unaffiliated third party for marketing or used for any similar purpose without your consent. To the extent allowed or required by applicable law, personal information collected on this web site may be shared with third parties as necessary for Vellum Mortgage to provide requested services and shared with affiliated third parties for their operational purposes.

Why can’t I limit all sharing?

Federal law gives you the right to limit only, sharing for affiliates everyday business purposes – information about your creditworthiness, affiliates from using your information to market to you and sharing for nonaffiliates to market to you. State laws and individual companies may give you additional rights to limit sharing.

How consumers are notified of material changes to this policy

From time to time, Vellum Mortgage may make material changes to the Privacy Policy posted to this web site. When such changes are made, Vellum Mortgage will post a summary of the changes immediately following the Privacy Policy.

Effective date of this policy

This policy is effective from August 1, 2018.

Other Important Information

For California Residents Only: To exercise your rights under the California Consumer Privacy Act, please review our California privacy policy, or call us at (866) 212-8090

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