5.0
 
5.0
 
Top Rated Service 
 
 
 Verified by Trustindex  
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 Posted on Google  
 
  
 
 
 Spencer Nelson 
 
17 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Lisa West and her whole team at Vellum were fantastic partners as we navigated buying a house as first-time buyers. They were incredibly patient and considerate in describing the whole process, and their video overview system was particularly useful; we referenced it multiple times. They were always very clear on the next steps and the timeline, and we were never blindsided by any documents and changes. Highly recommend working with them in the future.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Kathleen Noyes 
 
16 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Lisa is amazing! Beat all of the competition and made a stressful process seem like a walk in the park! Can’t thank her and her team enough!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Melissa Martinez 
 
6 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Working with Vellum Mortgage was genuinely a great experience. The team was not only friendly and professional, but they made the entire process unbelievably easy and convenient. I completed my application online with no issues at all. Ms. Lisa West and her team are the dream team. I would 100% work with them again and would gladly refer them to anyone looking for a smooth mortgage process. Thank you Vellum Mortgage!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Pramod Chandewar 
 
31 August 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Lisa was wonderful to work with throughout our mortgage process. She was knowledgeable, professional, responsive, and always available to answer our questions. She clearly explained every step, kept us informed, and helped ensure that everything went smoothly through closing. Her guidance and attention to detail made a stressful process much easier. I highly recommend Lisa to anyone looking for a reliable and experienced mortgage lender!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 John Salsman 
 
27 August 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Lisa is the best! Super easy to work with and very professional!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Kait Dunning 
 
17 August 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Lisa and her team are so wonderful to work with. This is my second time working with her on my mortgage loan, and I can’t recommend Vellum enough! They are efficient, processional and you can tell they really care about their clients.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 John Pisano 
 
28 June 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Wonderful experience working with Lisa. We closed on time with no issues. The entire  process was simple from applying online to using the online portal to complete everything right up to closing.  Lisa and her team were professional and great to work with. We would absolutely use her again and will refer her to friends. Thank you Lisa and Team West!!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 San 
 
27 June 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
We had an excellent experience working with Lisa West & Team (Mary, Selena) from Vellum Mortgage, Inc., throughout our home-buying and financing process. Lisa is extremely knowledgeable and always makes sure you understand the loan process. Selena made sure I had all my documentation in place and proactively helped to keep it complete. Mary guided us through all the final forms and financial documents and made sure all the paperwork was complete in time. Lisa and her team made the loan process easy and stress-free.

We had a very quick closing. Lisa and her Team made sure all our paperwork was in order way before the process and moved aggressively to close on time. Vellum streamlined the entire loan process using automation and online tools which made paperwork easy for us. We truly appreciate her guidance and support and would highly recommend Lisa to anyone looking to purchase a home.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sean London 
 
22 June 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
As a first-time homebuyer, I was nervous going into the process, but Lisa made everything so much easier. She helped me get a great rate and was there to guide me every step of the way. Her experience really showed, and she always took the time to answer my questions and explain things in a way that made sense. Her team was also amazing, responsive, organized, and supportive from start to finish. I’m so grateful for all of Lisa’s help and would absolutely recommend her to anyone buying a home, especially first-time buyers.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Richard Larkin 
 
17 June 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Lisa and her team represented the buyers of a luxury listing I recently had on market. From the initial offer acceptance and throughout the transaction process, Lisa and her team were engaged, responsive and thoroughly professional. So much so, I've decided to recommend Lisa and Vellum Mortgage in my list of preferred lenders going forward. Thank you for helping facilitate a wonderfully smooth transaction.