The Downs Group @Vellum Mortgage gets a 5-star from us! They took the time to discuss options and put together a detailed plan for our refinance. With Covid drastically hurting our small business, we needed someone who cared that we got the best refinance possible. John and his team truly cared about what matter most to us and made sure to set us up for success. We are thrilled with their service and our new mortgage rate and payments! We feel like we hit the jackpot with selecting them as our refinance manager. I highly recommend The Downs Group @ Vellum Mortgage!

M. Hamilton

John and his team are professional and well versed in the economy. This allows them to make a great recommendation for their clients. Nothing was forced on us and our options were laid out and reviewed with John at our convenience. When making a large financial decision (like purchasing or refinancing a house), there are a lot of emotions involved. Can we afford this? What is the best option for us? Should we wait? All questions that John and his team discussed with us and we worked collectively on the best option for us. We have used John a few times, referred to friends and family, and will continue in the future when needed.

M. Smith

As first-time home buyers – we were terribly nervous about the whole process. However, John took the time to not only explain the entire mortgage process, but he also walked us through it all step-by-step in a way that put all our anxieties at ease. John made sure to make himself available for all questions, answering quickly, efficiently, and in an easy-to-understand format. When we were finally ready to buy, John and his team quickly put together all the paperwork needed to help us make the strongest offer possible. We are now happily living in our dream home – and The Downs Group was a huge factor in helping to make that happen.

K. Kamradt